Privacy Policy
of ppi vip

1. Data We Collect

1.1 Information You Provide Directly

When you register a ppi vip account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal information. The categories of data we collect directly from you include:

• Identity data: Full legal name, date of birth, gender, and Bangladesh National Identity Card (NID) number or passport number.
• Contact data: Bangladesh mobile number, email address, and city of residence (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other).
• Financial data: bKash mobile wallet number, Nagad number, Rocket number, Upay number, or bank account details (account name, account number, bank name) used for BDT deposits and withdrawals. We do not store full card numbers; card transactions are handled directly by our PCI-DSS compliant payment processor.
• Verification documents: Copies of your NID, passport, utility bills, or bank statements submitted during Know Your Customer (KYC) verification.
• Communications data: Records of live chat conversations, support emails, and any feedback or complaints you submit to ppi vip.

1.2 Information We Collect Automatically

When you visit the ppi vip platform, our systems automatically collect certain technical data that is necessary for security, fraud prevention, and platform performance. This includes:

• Device and browser data: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and language settings.
• Usage data: Pages visited, games played, session duration, betting history, deposit and withdrawal timestamps, and navigation patterns within the platform.
• Cookie and tracking data: Session identifiers, analytics identifiers, and preference tokens stored in your browser. See Section 4 (Cookies & Tracking) for full details.
• Geolocation data: Approximate location derived from your IP address, used to confirm you are accessing the platform from Bangladesh and to comply with geographic access controls.

2. How We Use Your Data

ppi vip processes your personal data for the following specific purposes. We rely on one or more lawful bases for each purpose as described below:

Purpose	Data Categories Used	Lawful Basis
Account registration and identity verification	Identity, contact, verification documents	Contract performance; Legal obligation
Processing BDT deposits and withdrawals	Identity, financial, contact	Contract performance
Age verification (18+ enforcement)	Identity, verification documents	Legal obligation
Fraud detection and prevention	Device, usage, financial, geolocation	Legitimate interests; Legal obligation
Customer support and dispute resolution	Identity, contact, communications	Contract performance; Legitimate interests
Responsible gaming monitoring	Usage, financial, identity	Legal obligation; Legitimate interests
Sending promotional offers and newsletters	Contact, usage preferences	Consent (opt-in only)
Platform analytics and improvement	Usage, device, cookie data	Legitimate interests

ppi vip does not use your personal data to make fully automated decisions that produce significant legal effects without human review. Where automated systems flag an account for fraud or bonus abuse, a member of the ppi vip compliance team reviews the case before any account action is taken.

3. Data Sharing & Third Parties

3.1 When We Share Your Data

ppi vip does not sell your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processors: To facilitate BDT deposits and withdrawals, we share the minimum required financial and identity data with bKash, Nagad, Rocket, Upay, and our partner banks (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank). These processors are contractually bound to use your data only to execute the specific transaction requested.
• Game providers: To deliver casino, slot, and fishing game content, we share a pseudonymous player identifier (not your name or contact details) with our game technology partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game providers do not receive your full identity or payment data.
• KYC and identity verification services: Where automated identity document checks are used to speed up KYC processing, your NID image or passport scan may be processed by a contracted third-party verification provider operating under strict data processing agreements.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform usage patterns. No personally identifiable information is shared with analytics providers.
• Legal and regulatory authorities: We may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we receive a valid legal request or where we are obligated to report suspicious financial activity.

3.2 International Data Transfers

Some of ppi vip's technology partners and game providers operate servers outside Bangladesh. Where your data is transferred internationally, ppi vip ensures that appropriate contractual safeguards are in place — including standard data processing agreements — to maintain a level of data protection equivalent to the standards described in this Privacy Policy.

4. Cookies & Tracking

4.1 What Are Cookies?

Cookies are small text files that a website stores on your device when you visit. They allow the platform to remember your session, preferences, and certain behaviours across pages. ppi vip uses cookies to keep your account session active, prevent fraud, and — with your permission — analyse how Bangladesh players use the platform so we can make it better.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account language preference, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: With your consent, ppi vip uses analytics cookies to collect anonymised data on page visits, session duration, game category popularity, and navigation flows. This data helps us prioritise improvements — for example, identifying which cricket betting markets are most popular among BPL fans in Dhaka and Chittagong.
• Preference Cookies: These remember your display preferences — such as your chosen odds format, default deposit method (bKash vs Nagad vs Rocket), and notification settings — so you do not need to re-enter them each visit.
• Security Cookies: Short-lived tokens used to detect and prevent bot activity, brute-force login attempts, and other automated threats. These are deleted at the end of each browsing session.

4.3 Managing Your Cookie Preferences

You can manage analytics and preference cookies from within your ppi vip account settings at any time. You may also configure your browser to block or delete cookies entirely; however, disabling strictly necessary cookies will prevent you from logging in and using the platform. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet (popular in Bangladesh) — provide clear cookie management controls in their privacy settings menus.

5. Data Retention

ppi vip retains your personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category:

Data Category	Retention Period	Reason
Account identity and contact data	Duration of account + 5 years after closure	Regulatory and anti-money-laundering obligations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
KYC verification documents	Duration of account + 5 years after closure	Identity verification audit trail
Betting and gaming history	Duration of account + 3 years after closure	Dispute resolution; responsible gaming monitoring
Support communications	3 years from date of last communication	Dispute resolution; quality assurance
Analytics and usage data	26 months (rolling)	Platform optimisation; anonymised trend analysis
Marketing preferences and opt-in records	Until consent is withdrawn + 1 year	Consent audit trail

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual. Data that has been anonymised may be retained indefinitely for aggregate statistical analysis.

6. Your Data Rights

As a ppi vip player, you hold the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email — see Section 8 for contact details. We will respond to all data rights requests within 30 calendar days of receipt.

• Right of Access: You may request a copy of all personal data ppi vip holds about you, together with an explanation of the purposes for which it is processed and the categories of third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update certain details — such as your contact email or preferred payment method — directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where you object to processing based on legitimate interests. Note that erasure requests cannot be fulfilled where retention is required by law — for example, financial transaction records subject to a 7-year regulatory retention obligation.
• Right to Data Portability: For data you have provided to us under a contract or consent basis, you may request a structured, machine-readable export of that data (in CSV or JSON format) so that it can be transferred to another service provider if you wish.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, ppi vip will immediately cease all marketing communications to you and update your preferences accordingly.
• Right to Restrict Processing: In certain circumstances — for example, while the accuracy of data is being contested — you may request that ppi vip restricts further processing of your data until the matter is resolved.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails or optional analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Security

7.1 Technical Safeguards

ppi vip implements a multi-layered technical security architecture to protect your personal data against unauthorised access, accidental loss, and malicious attack. Key technical measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your browser or mobile device and ppi vip servers is encrypted using TLS 1.3 with 256-bit AES cipher suites.
• Encrypted data storage: Sensitive fields — including passwords (hashed with bcrypt), financial account numbers, and KYC document files — are stored in encrypted form and are never accessible in plain text, even to ppi vip employees.
• Access controls: Internal access to player personal data is restricted to authorised staff on a strict need-to-know basis. All internal data access is logged and subject to regular audit.
• Intrusion detection: Automated systems monitor ppi vip infrastructure 24 hours a day for anomalous activity, brute-force attempts, and potential data breach indicators.
• Regular security assessments: ppi vip conducts periodic penetration testing and vulnerability assessments of its platform to identify and remediate security weaknesses proactively.

7.2 Your Responsibilities

While ppi vip takes extensive measures to protect your data on our side, account security is a shared responsibility. You can significantly reduce the risk of unauthorised access to your account by:

• Using a strong, unique password for your ppi vip account that is not reused on other websites or apps.
• Never sharing your ppi vip login credentials with anyone — including friends, family members, or anyone claiming to be a ppi vip support agent.
• Logging out of your account when using a shared or public device.
• Contacting ppi vip support immediately at [email protected] if you suspect your account has been accessed without your permission.

7.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, ppi vip will notify affected players without undue delay and will implement immediate containment and remediation measures. Notification will be sent to your registered email address and, where appropriate, via SMS to your registered Bangladesh mobile number.

8. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or ppi vip's handling of your personal data, our dedicated privacy support team is available 24 hours a day, 7 days a week.

Email: [email protected]
Live chat: Available directly within the ppi vip platform — typical response time under 15 minutes.
Postal enquiries: Correspondence may be directed to ppi vip's registered business address as displayed on the Platform's contact page.

ppi vip commits to acknowledging all privacy-related enquiries within 2 business days and resolving them within 30 calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or consumer protection body applicable in your jurisdiction.